Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfill an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements.
We charge a standard shipping fee as long as the shipping address is located in the Continental United States using the shipping carrier of our choice. After checking out from our online store, you will be provided with an estimated delivery date. Every effort is made to facilitate sending your order on time, and by the estimated delivery date. After your order is processed and fulfilled, an email will be sent to you containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we are unable to guarantee any delivery date indicated by them.
At Rouen Activewear, LLC. we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your apparel within 7 days of receiving it, as long as it is in the original condition and packaging. No returns are accepted over 14 days. We only accept returns of apparel we sell directly to you. We do not accept returns which were purchased from events. You must include the original packing slip as part of the return, otherwise we will be unable to refund your purchase.
• You must return your product within 7 days of having received it.
• You must include the packing slip as part of your return. Otherwise we will be unable to associate the return to you, and will be unable to refund or exchange your purchase.
• Any purchased product(s) must be returned unwashed in all of the original packaging, and in the original condition. A return can be rejected due to damage to the product.
• We Are Not Responsible for Return Shipping
• Rouen Activewear, LLC. is not responsible for the cost associated with returning or exchanging purchased merchandise. We are not responsible for risk of loss or damage for returning a product during shipment.
As long as your return adheres to the requirements provided, follow these steps to return your product:
Please email your order # & details to firstname.lastname@example.org
After reviewing your return form, we will email you a response within 72 hours of receipt of email. Emails received on Friday's will not be review until the following Monday. Please take all national Holidays into consideration.
Drop the package off at the shipping carrier’s closest location.
We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund or exchange and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 7-10 business days for this process. If your return is placed on hold for further review, please allow an additional 7-10 business days for your request to be approved or denied.
* If you have any questions, please contact us.